House Rules

House Regulations

Thank you very much for your stay at our resort. Our staff is working hard to make your stay as pleasant as possible. However, we cannot do this without your cooperation. We would therefore like to draw your attention to the following house rules.

Visitors
Visitors are welcome and should report to reception upon arrival. They are expected to leave the resort before 21:00. Deviation from this is only possible with the consent of the Resort Manager. Should visitors wish to stay overnight, this must be reported at reception. They will be registered as fellow travellers and tourist tax must be paid for this. The reception reserves the right to refuse lodgers. Visitors must comply with the rules set out in these regulations.

Accommodation and waste
Each accommodation has its own personal furnishings. It is not allowed to take outside furniture that belongs in the holiday accommodation. (Garden) furniture and inventory may not be moved or relocated to other accommodation.
Guests are required to keep the accommodation and its surroundings in a neat and orderly condition. No rubbish may be left behind in and around the accommodation. Waste must be sorted and deposited in the designated waste containers. Rubbish bags (and loose waste) may not be placed at any time for reasons of hygiene and the possible attraction of (un)animals.
In your absence, all loose items such as bicycles, toys, etc. should be cleared away around the accommodation, stored away as much as possible and placed out of sight. Bicycles may not be placed against the accommodation. Placing party tents and the use of drones are not permitted.

Pets

Pets are allowed at the resort only in some of the accommodations; pets are not allowed in the pet-free accommodations. Dogs must be kept on a leash at all times outside their own holiday accommodation and must not cause any nuisance to other guests at the resort. Dogs must be walked outside the resort. In case of 'accidents', the companion of the dog must take care of the removal of such soiling themselves. Pets are not allowed in public areas such as swimming pool, catering facilities, mini market etc. However, dogs are welcome in tapas bar by Paqui!

Maintenance
We reserve the right to carry out (cleaning) work around the accommodation from 08:30. Faults reported to reception will be solved as soon as possible. Dormio Resort Costa Blanca always has the right to enter the rented accommodation for inspection and/or to carry out maintenance work (or have it carried out). If possible, staff will give timely notice of such a visit. In urgent cases, Dormio Resort Costa Blanca may refrain from making an announcement.

Parking

On arrival, please give your number plate to reception. Parking in the garages cost 10 euros per day per car, we recommend parking in the garage closest to your tower apartment. The garages are accessible with your flat key. On departure, you can leave the car park and park your vehicle at the reception entrance to check out. 

General house rules
Behave in such a way that you do not disturb anyone. Enjoy your stay and also allow other guests to enjoy their holiday rest. All guests must strictly observe the house rules and follow the instructions of the staff and/or any security services present. Smoking is not allowed inside your flat. Smoking is only allowed outside on the terrace, provided you consider the comfort of other guests. We ask you to dispose of your cigarette butts in ashtrays or the appropriate dustbins.

Deposits
Dormio Resort Costa Blanca is entitled to deduct costs from the paid deposit. Complaints from third parties and/or security regarding your behaviour/noise nuisance/destruction can lead to removal from the resort with deduction of the deposit. You are not entitled to a refund. Damage caused by you or one of your fellow guests to property of Dormio Resort Costa Blanca will always be recovered directly from the perpetrator or you. Extra efforts by our staff (e.g. security) as a result of your behaviour will be translated into costs and can be deducted from your deposit. Dormio Resort Costa Blanca reserves the right, regardless of who in your party caused the damage, extra work or destruction, to deduct any costs from the deposit.